Frequently Asked Questions

Browse our product range, add items to your cart, and proceed to checkout. You will need to provide your shipping details and complete payment via Stripe (credit/debit card). You will receive an order confirmation email once payment is processed.

We accept Visa and Mastercard credit and debit cards through our secure Stripe payment gateway. All transactions are encrypted and PCI compliant.

Yes. If you need a formal quote for institutional purchasing or bulk orders, add items to your quote list and submit a quote request. Our team will respond with a detailed quotation.

Yes. All prices displayed on the website include GST (10%). The GST breakdown is shown at checkout and on your order confirmation.

Yes. An invoice will be emailed to you once your order has been dispatched by APE Medical.

Shipping is a flat rate of $15.00 for orders under $150.00 (inc GST). Orders over $150.00 qualify for free shipping Australia-wide.

All orders are dispatched and delivered by APE Medical on behalf of The Anatomy Store. You will receive tracking information directly from APE Medical once your order has been shipped.

Delivery times depend on your location and product availability. Most in-stock items are dispatched within 1-3 business days. Regional and remote areas may take longer. Some specialised items may have extended lead times, which will be communicated at the time of order.

Yes, we can arrange delivery to New Zealand. International shipping costs vary depending on the size and weight of your order. Contact us for a shipping quote.

We supply a comprehensive range of anatomical models, 3D printed anatomy specimens, medical simulators, veterinary models, anatomy charts, and X-ray phantoms. Our catalogue covers over 700 products from leading manufacturers.

Absolutely. Our models are used by universities, TAFEs, hospitals, and training facilities across Australia and New Zealand. They are designed for professional and educational use with high anatomical accuracy.

Yes. We carry a full range of 3D printed pathology and anatomy specimens. These are created from real patient CT and MRI scans, providing an unmatched level of anatomical realism for teaching and clinical training.

Very likely. We have access to a broader catalogue through APE Medical. Contact us at [email protected] with the product details and we will do our best to source it for you.

We accept returns of unused, undamaged products in their original packaging within 14 days of purchase. A returns authorisation must be obtained before sending anything back. Visit our Refund & Returns Policy page to submit a returns request.

Go to our Refund & Returns Policy page and complete the Returns Authorisation Request form. APE Medical will review your request and provide return shipping instructions if approved.

Contact us immediately at [email protected] with your order number and photos of the damage. We will work with APE Medical to arrange a replacement or refund as quickly as possible.

Email us at [email protected] or use the contact form on our Contact page. We aim to respond to all enquiries within 1 business day.