The Anatomy Store - Your Trusted Partner in Anatomy

Refund & Returns Policy

Effective Date - 05/05/2026 | Last Updated - 05/05/2026

Due to health regulations and under manufacturer's procedures, The Anatomy Store's products are not eligible for return for change of mind, incorrect selection, or general dissatisfaction.

We provide remedies for faulty or damaged products in accordance with the Australian Consumer Law.

Faulty or Damaged Products

If you believe your product is faulty or was damaged on arrival, please submit a returns authorisation request using the form below within 14 days of purchase.

Please include

  • Your invoice number
  • A description of the fault or damage
  • Product name, item code, quantity, and price

All claims are assessed on a case-by-case basis.

Assessment & Resolution

  • Returned items must be assessed before any remedy is provided.
  • Where a fault is confirmed, we will offer an appropriate remedy, which may include repair, replacement, or refund.
  • Any applicable manufacturer warranty will be considered as part of the assessment.

Return Costs

  • If a product is confirmed to be faulty or damaged, return and replacement or refund will be arranged at our expense.
  • Returns sent without prior authorisation may not be accepted.
  • A re-delivery fee may apply for exchanges.

Non-Returnable Items

As per our returns policy, we will not accept returns for refunds or account credit for the following products

  • All Personal Protective Equipment (PPE) - gloves, face masks, disposable aprons
  • All antibacterial supplies - alcohol wipes, disinfectant wipes, hand sanitiser
  • Paper supplies - face sheets, paper rolls
  • Rapid Antigen Test Kits

Returns Authorisation Form

Complete this form to submit a return request. Fields marked with * are required.

This return request will be sent to APE Medical, who manage all dispatch and returns on behalf of The Anatomy Store. They will contact you directly to process your return.

Customer Details
Address
Return Information

Reason for exchange or return *

Preferred course of action *

Product & Explanation

Provide product name, item code, quantity, and price

For exchanges, include the replacement product or size required

For any questions about this policy, please contact us.